Love My House Terms and Conditions

 Updated April 9, 2024 

Thank you for selecting Clean425, LLC (“Clean425”). Our work for you will be governed by the following Terms and Conditions (“Terms”). These Terms are entered into between you and Clean425 (each “Party” and together “Parties”) on the date you made your first payment (“Effective Date”). These Terms contain a mandatory arbitration provision and class action waiver, which affects your rights and governs how claims we have against each other are resolved. Please read it carefully. 

  1. Scope of work:
    1. Clean425 offers cleaning and lighting services to keep your home looking great all year (“Services”).
    2. The details of the Services are described in the email you received in order to log into your account, which will be performed during visits to your home (“Visits”). 
  1. Term and Auto-renewal:
    1. The term of these Terms will be three years (“Initial Term”), unless you terminate the Services by notice to Clean425 as described below.
    2. The Services will renew automatically for successive three-year terms (“Renewal Term”) at the end of the Initial Term and at the end of each subsequent Renewal Term (together, the “Term”). 
  1. Cancellation and Cancellation Fee:
    1. You may terminate the Services with 30 days’ notice by calling (425) 999-3101 or by emailing us at office@clean425.com.
    2. If you choose to terminate the Services, you will be obligated to pay a cancellation fee of 75% of the fee labelled as Initial Setup Fee on your first invoice of the Initial Term or, if you are in a Renewal Term, the Renewal Term (“Cancellation Fee”), which will be automatically charged to the credit card on file within 30 days of cancelling. If no Initial Setup Fee was charged on your first invoice of the Renewal Term, the Cancellation Fee will be based on the Initial Setup Fee of the Initial Term.
    3. The Cancellation Fee will decrease by 25 percentage points each year of the Term until starting over each Renewal Term. So, in year two of the Initial Term or of a Renewal Term, the Cancellation Fee will be 50% of the Initial Setup Fee, and in year three of the Initial Term or a Renewal Term, the Cancellation Fee will be 25% of the Initial Setup Fee.
    4. Clean425 reserves the right to terminate the Services at any time for any reason, in its sole discretion. 
  1. Automatic Payments:
    1. You agree to pay Clean425 monthly for the amount listed on your invoice.
    2. You agree that Clean425 may automatically charge the payment method you enter each month on the same day of the month as the Effective Date (so, if the Effective Date is January 14, Clean425 will automatically charge your payment method every month on the 14th.
    3. Your monthly invoice amount will not change during the Initial Term. However, Clean425 reserves the right to increase price or to charge another one-time-per Renewal Term Initial Setup Fee, in Clean425’s sole discretion, with at least 60 days’ notice before a Renewal Term. Again, you will have the ability to cancel with 30 days’ notice if you do not want to auto-renew. 
  1. Schedule: Clean425 will notify you a reasonable time in advance before each Visit, in no case less than seven days. 
  1. Client Responsibilities:
    1. You are responsible for ensuring Clean425 has access to the site for each Visit.
    2. You are responsible for notifying Clean425 of any dangerous conditions or other information that is necessary for Clean425 to safely and respectfully perform the Services.
    3. If Clean425 cannot access the site for a Visit because of a reason outside of Clean425’s control (other than simply climbing onto a roof), such as an aggressive dog or a locked gate, you will be charged for the Visit, even though Clean425 was not able to perform the Services. 
  1. 100% Satisfaction Guarantee:
    1. If you are not satisfied with Clean425’s cleaning job, Clean425 will come back out free of charge and clean until you are satisfied.
    2. This guarantee is given in lieu of all other warranties, express or implied.
    3. Clean425 explicitly disclaims all other warranties, including but not limited statutory and implied warranties. 
  1. Indemnification:
    1. You agree to indemnify, defend, and hold harmless Clean425, its members, officers, employees, contractors, and affiliates (“Clean425 Parties”) from and against all claims, damages, or amounts payable advanced or sought arising out of, resulting from, related to, or in connection with the Services (“Claims”).
    2. These Claims include any alleged breach of contract, act, or omission by you, including but not limited to any claims, damages, or amounts payable arising out of or in connection with or incident to, any negligence, wilful misconduct, fraud, misrepresentation, criminal acts, criminal fines, or criminal penalties (together, “Indemnify Events”) of you, your employees, subcontractors, agents, and other representatives.
    3. You will pay the reasonable attorneys’ fees of Clean425 Parties for defense of the Indemnity Events. Clean425 will have the right to choose its own counsel if being indemnified. 
  1. Limitation of Liability:
    1. Notwithstanding anything else in these Terms, Clean425’s liability is limited to the amount you have paid to Clean425 over the last 12 months before the event giving rise to a claim.
    2. Neither Party will be liable under these Terms for punitive, indirect, incidental, consequential, or special damages related in any way to these Terms, including but not limited to loss of profits, anticipated profits, revenue, opportunity, financing, loss of goodwill, or business interruptions. 
  1. Governing Law: These Terms and any claims that arise out of them will be governed exclusively by the laws of the State of Washington without regard to its conflicts of laws provisions. 
  1. Arbitration:
    1. Any controversy or claim arising out of or relating to these Terms or their breach, will first be discussed between you and a principal of Clean425.
    2. If the dispute is not resolved, it will then be submitted to the American Arbitration Association according to its Commercial Arbitration Rules.
    3. Judgment upon the award rendered by the arbitration may be entered in any court of competent jurisdiction.
    4.  The substantially prevailing party in arbitration or litigation will be entitled to recover its reasonable attorney’s fees and all reasonable costs and expenses incurred, in addition to such other relief as may be awarded by the arbitrator or judge.  
  1. Class Action Waiver: You and Clean425 agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action. 
  1. Notices: Notice to a Party will be validly given if in writing and transmitted by a method that produces a record of delivery, to the address (including email address) most recently provided by the Party. 
  1. No Waiver:
    1. No waiver of any provision of these Terms will be effective unless explicitly in writing and signed by the waiving Party.
    2. The express waiver of any right, interest, or remedy in a particular instance will not constitute a waiver in any other instance. 
  1. Assignment: A Party may only assign a right under these Terms with the prior written consent of the other Party, except that Clean425 may assign its rights and obligations under these Terms during a sale of all or a substantial part of its business. Except as noted above, any assignment without consent is void.
  2. Severability: If any provision of these Terms are held by a court of competent jurisdiction to be contrary to law, the provision will be deemed void, and the remaining provisions of these Terms will remain in effect. 
  1. No Third-party Rights or Beneficiaries: No third-party beneficiaries exist under these Terms.
  2. Survival: Any indemnity under these Terms is independent and survives termination of these Terms. Any other term by its nature intended to survive termination survives termination. 
  1. Entire Agreement:
    1. These Terms are the entire agreement between you and Clean425 for the Services.
    2. These Terms supersede and replace any other agreements between you and Clean425 regarding the Services.
    3. No amendment to these Terms will be effective unless made in writing and signed by you and Clean425.
    4. In the case of conflict between these Terms and the any other document provided to you by Clean425, these Terms will control. 
  1. Changes to Terms: Clean425 reserves the right to make changes to these Terms at any time. Clean425 will notify you immediately of making any changes to these Terms of Service by posting the updated Terms to this website.

 

 

WAIT BEFORE YOU LEAVE!

GET $25 OFF

Use Code [ 25-OFF ] When Requesting a Quote on TWO or More Services